Is it expected that you get something free when you experience a service disruption? Looks like some companies are setting the gold standard here - Skype is an example. According to some this had to do with Microsoft Update patches, no less.
Here's an email I received from them - a short 4 days after the outage. Note how it is written -- like a friend would write you after you had a bad argument and they want to apologize. Well done, don't you think? Have you had an experience when you could have done something like this, but didn't? Or have you had an experience where you did offer something like this to your client?
You may or may not know but last week Skype wasn't available for a
couple of days. There were a number of reasons for this and I am
delighted to say that the problem is now well and truly sorted and
everything is back to normal. For those of you who tried to use Skype
during that time but couldn't, we're very sorry. For those of you who
didn't try to use Skype - well thankfully you were not affected but we
want to reassure everyone that Skype is now working happily and the
problem is fixed.
We know we have many faithful users out there who give us feedback
(good and bad) on what we're doing as a company. The Skype community
makes us what we are. Without you, our users, we simply wouldn't
exist. We've helped people stay in touch with their friends and
family over the past four years without any massive hitch and we want
it to stay that way.
When the unexpected happens, it's important to remember the people who
stuck behind us and whose loyalty humbled us. I want to thank
everyone for their support, patience and being part of the Skype
community. And for those of you who missed out on using Skype last
week - I want to especially thank you as well.
As a goodwill gesture to all you faithful Skype Pro, Skype Unlimited,
SkypeIn or Skype Voicemail customers, we're adding an additional seven
days to your current subscription, free of charge. <emphasis mine> And even if you
didn't miss out on using Skype last week - you can still have a week
free on Skype, on the house!
So please enjoy it, call your loved ones, friends, family and
colleagues and thanks again.
The people at Skype